You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible —and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Director – Business Insights and Analytics, ICS Australia/New Zealand

American Express is looking for Director, Business Insights and Analytics for issuing business in Australia and New Zealand. This role will report to VP – Product, Loyalty, Cobrands and Analytics for Consumer and Commercial business. This is a critical role that will lead the Business Insights and Analytics team for American Express in the Australian market based out of Sydney.

This role will be required to work in close partnership with multiple teams across issuing business to understand & identify growth opportunities based on trends from internal and external data. The role will support business heads to make data driven decisions based on analytics and insights provided by the team.

The role will also include developing new and innovative analytic solution capabilities, and staying on top of industry trends to identify opportunities for segments where American Express can grow profitably.

Key Accountabilities:

• Development of Strategic Plans and Initiatives: Lead or provide support to Product, Loyalty, Partnership, and Marketing teams on the development of key strategic initiatives. This may include identifying and sizing opportunities, preparation for partner discussions and investment decisions

• Program Analytics: Ongoing analysis of key product metrics, profitability levers, customer behaviors and trends. Generate insights and analysis to support portfolio management

• Business Performance Tracking and Trajectory: Work closely with business partners in Business, Finance and Risk teams to analyze various initiatives by the team

• Competitive Analysis: Analysis of business performance against environmental and competitive trends and research evaluation/opportunity assessment

• Facilitate environment for data driven decision making: Enhance the profile of analytics by supporting the development of team members within BI&A team and championing democratization of data across ICS

Qualifications

• 10+ years commercial experience with a combination of product/portfolio management, analytics and stakeholder management. Experience within the payments industry a plus.

• Proven leadership skills – ability to motivate and drive the team forward

• Excellent analytical and problem-solving skills, balanced with the ability to turn data and insights into strategy and actions

• Very strong business/financial acumen with the ability to identify and size growth opportunities and measure results

• Proficiency in using data visualisation tools (such as Tableau)

• Proficiency in coding skills using SQL, SAS, Hive, Python on large datasets is recommended – this will assist in leading the team

• Advanced Excel, PowerPoint skills

• High attention to detail

• Strong time management, prioritization, communication, stakeholder management and presentation skills

• Ability to multi task and lead key projects simultaneously

• Self-motivated and enthusiastic with a growth mindset and passion for driving results

• Thought leader with influencing skills

• Passionate people leader who can attract, retain and developer talent

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

#LI-Remote, #LI-Hybrid, #LI-Onsite

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.